Getting started
What is Stampee
A loyalty programme that runs on the phone in your pocket and the tablet on your counter.
Stampee turns an ordinary shop counter into a loyalty programme. A customer scans a code, staff record the sale, and points, tiers and rewards follow — with no new hardware, no app to download, and no card to lose.
The three places it runs
| Where | Who uses it | What it is for |
|---|
| Customer wallet | Anyone with a phone | Their cards, points and rewards. Opens in a browser, installs to a home screen. |
| Counter | Cashier | A separate app for the till. Scan, ring up, award. Nothing else on screen. |
| Merchant console | Owner, manager, staff | Set up the programme, read the reports, manage the team. |
How a sale works, end to end
- Scan — either way round. Staff scan the customer, or the customer scans the shop.
- Ring it up — the cashier types the bill. Points follow the shop’s own rate and tier.
- Confirm — the screen turns round. Points, balance, tier, and a code if they are new.
- Come back — rewards are claimed in the app and handed over at the counter next visit.
Why there is no app to downloadAsking somebody at a counter to install something is asking them to give up. Stampee opens in the browser they already have, and can be saved to a home screen afterwards by anyone who wants it there.
Getting started
Register an account
Creating your shop on Stampee. Takes about two minutes.
Go to stampee.io/merchant/signup. You will need your business details and an email address you can open right now.
Step 1 — your business
- Business name — what customers know you as. This appears on their card, on your QR poster, and in every message they receive.
- City and state — used so customers browsing nearby shops can find you.
The name is not permanentYou can change it later in Settings › Company. But it is what customers see first, so it is worth typing carefully.
Step 2 — you
- Your name — shown to your team and recorded against anything you change.
- Email — this is your username, and where password resets go.
- Phone — Malaysian mobile, for account recovery.
- Password — at least eight characters.
Type the email carefullyIt is the only route back into a locked account. If it is wrong, the reset link goes to an address that does not exist, and nobody — including BYOND — can undo that from the outside. Check it before pressing continue.
Step 3 — consent
You will be asked to agree to the terms and to confirm you understand how customer data is handled. This matters more than most tick boxes: you are about to hold phone numbers and purchase histories belonging to real people, and under the PDPA that is your responsibility.
What happens next
Your account is created immediately and you can start setting up. A confirmation email is on its way — see the next page.
Getting started
Verify your email
One click, and the thing that stops you being locked out permanently.
After signing up, Stampee sends a message to the address you gave. Open it and click the link. That is the whole task.
If it has not arrived
- Wait two minutes. Mail is occasionally slow.
- Check the spam or junk folder. A first message from a domain you have never received from often lands there.
- Sign in and open Profile — there is a button to send it again.
- Still nothing? The address was probably mistyped. Contact BYOND, who can correct it.
Do not skip thisAn unverified address cannot receive a password reset. The day you forget your password is the day this matters, and by then it is too late to fix quietly.
Why we ask at allIt proves the mailbox is yours and reachable. Without that, anybody who mistyped their own address would have an account nobody can recover, and we would have no way to tell that apart from a genuine one.
Getting started
Add your first outlet
An outlet is a branch. Most shops have one; each gets its own QR code.
Go to Settings › Company and scroll to Outlets.
- Name — how staff refer to it. "Main", "Ampang", "Kiosk 2".
- Address, city, postcode, state — shown to customers looking for you.
- Google Maps link — optional, and worth doing. See below.
The Maps link
Open Google Maps, find your shop, press Share, and copy the link. Paste it into the field. Short links like maps.app.goo.gl/… work fine.
Why it is worth the minuteWith a link, a customer tapping "directions" gets a pin on your actual door. Without one, Google searches your address as text — which usually works, and occasionally sends somebody confidently to the wrong street.
More than one branch
Add each one. Every outlet gets its own QR code, so you can see which branch a sale came from — and a promotion that only runs at one shop is measurable.
Your plan sets the limitIf you cannot add another outlet, you have reached what your plan allows. Settings › Billing shows where you stand.
Getting started
Quick start checklist
The shortest path from empty account to serving your first customer.
Everything else in this documentation is detail. This is the minimum.
- Confirm your email — the link in your inbox.
- Add an outlet — Settings › Company.
- Set your earning rate — Loyalty › Earning rules. Two points per ringgit is a common starting point.
- Add two rewards — Loyalty › Reward catalog. Something cheap and something worth saving for.
- Print your QR code — Loyalty › QR code. Put it where somebody paying can see it.
- Add your cashier — Settings › User access. They get an email and set their own password.
- Serve somebody — open the Counter and ring up a real sale.
Tiers and stamp cards can waitThey are worth setting up, but not before you have customers. A programme with two rewards and a printed code is already working; one with five tiers and nobody in them is not.
Merchant
Dashboard
What happened, and whether it is going in the right direction.
The first screen after signing in. Six numbers, two charts and the things needing attention today.
While you were away
If anything happened since you last signed in, a panel at the top says what — takings, new customers, and rewards waiting to be collected. It appears once and disappears on refresh.
It stays quiet when there is nothing to saySigned in an hour ago, or a night with no sales? No panel. "Since your last visit: 0 sales" would occupy the top of the screen to report that nothing happened.
The numbers
| Number | Means |
|---|
| Revenue | Total spend recorded through Stampee in the period |
| Transactions | How many sales |
| Customers | People collecting at your shop |
| Points issued | Given out in the period |
| Points redeemed | Actually spent on rewards |
| Liability | Every point issued and never spent, valued in ringgit |
Each shows a trend against the previous period. Revenue and Transactions count only sales rung up through Stampee — if staff sometimes forget, this will read lower than your till.
Revenue over time
Switch between 7 days, 30 days, 90 days and a year. Hover any point for the exact figure.
Points issued vs redeemed
Two bars a week for seven weeks. Issued is everything given out; redeemed is what customers actually spent on rewards.
The gap is the interesting partPoints going out much faster than they come back means people are collecting and never spending — usually because rewards are too expensive, or nobody knows they exist. A healthy programme has both bars moving together.
Merchant
Earning rules
How many points a ringgit is worth.
Loyalty › Earning rules. This is the foundation of everything else.
The base rate
Set how many points a customer gets per ringgit. At 2, a RM50 bill gives 100 points.
Deciding the number
Work backwards from what you can afford to give away.
- Pick a reward and what it costs you. Say a RM5 drink.
- Decide what a customer should spend to earn it. Say RM100.
- Choose a point price for the reward — 200 points, for instance.
- Your rate is 200 ÷ 100 = 2 points per ringgit, and you are giving back 5%.
| Rate | RM100 spend gives | If a RM5 reward costs |
|---|
| 1× | 100 points | 200 points → 2.5% back |
| 2× | 200 points | 200 points → 5% back |
| 5× | 500 points | 200 points → 12.5% back |
Changing the rate does not change existing balancesPoints already given stay as they are. Only sales from now on use the new rate — which is what you want, but it means the value of a point quietly shifts for anybody holding a balance.
Tier multipliers
If you run tiers, each one can multiply this rate. A Gold customer at 1.5× on a 2× base earns 3 points per ringgit. See Tiers.
Merchant
Rewards
What points actually buy.
Loyalty › Reward catalog. Without at least one reward, points are a number that does nothing.
Adding one
- Title — what the customer gets. "Free regular kopi", not "Reward A".
- Points cost — what they pay for it.
- Photo — optional, and it makes a real difference. A picture of the thing is more persuasive than its name.
- Active — turn on when you are ready for customers to see it.
How many
Two or three. A catalogue of fifteen looks generous and reads as a menu somebody has to study — most customers pick from the first few and ignore the rest.
One cheap, one worth saving forThe cheap one proves the programme works and gets somebody their first win. The expensive one gives them a reason to keep coming. A catalogue with only one of those is only half a programme.
Turning one off
Set it inactive. Customers stop seeing it, and anybody who already redeemed it keeps their voucher — you agreed to that when they spent the points.
Changing the price does not repricing existing vouchersSomebody who redeemed at 200 points has a voucher for that item. Raising it to 300 affects the next person, not them.
Merchant
Tiers
Rewarding the people who come back most.
Loyalty › Tiers. Customers move up as their lifetime points grow, and each tier can earn faster than the one below.
A typical ladder
| Tier | From | Multiplier |
|---|
| Gangsa | 0 points | 1× |
| Perak | 500 | 1.25× |
| Emas | 1,500 | 1.5× |
| Platinum | 4,000 | 2× |
Lifetime points, not current balance. Spending points does not demote anybody — which is the point: a tier is recognition of what somebody has spent with you, not a balance they can drop below.
Perks
Each tier can carry a few lines saying what the customer gets. Priority queue, a birthday reward, first look at new items — whatever you actually offer.
A badge with no perks is just a wordBeing told you are "Gold" means nothing unless something is different. The perks are the part that makes climbing feel worth doing, and they show on the customer’s card.
Changing a threshold
It moves people immediatelyLowering Emas from 1,500 to 550 promotes everybody already past 550, and they will see it on their next visit. Usually what you want — but check who is affected first.
Merchant
Stamp cards
Buy nine, the tenth is free. Simpler to explain than points.
Loyalty › Stamp cards. These run alongside points, not instead of them — a customer can collect both from the same sale.
Setting one up
- Name — "Kad Kopi". Customers see this.
- Stamps required — how many purchases fill a card.
- Reward — what they get when it fills.
- Cooldown — minutes before the same person can earn another stamp.
The cooldown
Without it, somebody buying five separate items in one visit fills half a card. With it set to 60, they get one stamp an hour however many times they pay.
Zero means no cooldownRight for a shop where multiple purchases in a day are genuinely separate visits. Wrong for most.
Claiming
When a card fills, the customer shows it at the counter and staff press Claim. A fresh card starts automatically.
Merchant
Your QR code
How customers join. Print it and put it where somebody paying can see it.
Loyalty › QR code. Each outlet has its own.
Printing it
- Open the QR tab and choose the outlet
- Press Print — the poster includes your shop name and instructions
- Put it beside the till, on tables, or next to the card machine
Any camera opens itThe code is an ordinary web link. A phone camera, WhatsApp, Google Lens — anything that reads a QR code. Customers do not need an app.
What happens when somebody scans it
- Their browser opens Stampee
- They sign in with their phone number and a code by message
- They appear in the waiting list on your counter
- Staff serve them, ring up the sale, and points are awarded
Generating a new code
The old poster stops working immediatelyOnly do this if a code has been copied somewhere you do not want it. Anything printed and stuck on a table becomes waste paper the moment you press it.
Merchant
Counter
Serving a customer from the merchant console.
Counter in the console. Same result as the Till app — the difference is the device and who is using it.
| Use | When |
|---|
| Counter | You are already in the console doing other things and somebody walks in |
| Till | A tablet by the register, used all day by a cashier |
Serving somebody
- Find them — scan their code, type their phone number, or pick them from the waiting list
- Hand over anything waiting — vouchers and full stamp cards show above the amount field for that reason
- Enter the bill and press Award points
- Show them the screen — points, new balance, tier
Somebody new
Type their number and you will be told they are new. Ask for a name before awarding.
Why the name mattersA customer stored as only a phone number cannot be found by name later, will be asked for their number every visit, and gets messages addressed to nobody. Ten seconds now saves that permanently.
Merchant
The Till app
A separate app for the tablet on your counter.
stampee.io/till. A cashier signing in lands here automatically and cannot reach the rest of the console.
Installing it
- Open stampee.io/till in the tablet’s browser and sign in
- iPhone or iPad: Share → Add to Home Screen
- Android: menu → Install app
- It opens full screen from then on, with no browser bar
The three tabs
| Tab | For |
|---|
| Home | Finding a customer and ringing up a sale |
| Redeem | Handing over a voucher or claiming a stamp card |
| Transactions | Today’s sales, and fixing one |
Transactions shows other customers’ names and amountsIf you hand the tablet to somebody — to show a QR, or to fill in a survey — make sure you are on Home or Redeem first. The tabs exist so the day’s takings are not on screen when a customer is holding it.
The keypad
Why not a normal keyboardA misplaced decimal point turns RM39.00 into RM3900 and awards a hundred times the points. The keypad builds the number in sen and cannot make that mistake.
Showing your code
If there is no poster on the counter, press "Show our code instead". It fills the screen with your QR for the customer to scan with their own phone.
Merchant
Adjusting and reversing
Fixing a sale that was rung up wrong.
On the Till’s Transactions tab, or in the console, tap the cog beside a sale from today.
| Action | Use when | What it does |
|---|
| Adjust | A decision somebody made — goodwill, a correction agreed with a customer | Adds or removes points |
| Reverse | The sale did not happen, or was rung up on the wrong person | Writes an opposite entry cancelling the whole thing |
Both require a reason. Both leave a record.
Why nothing is ever deletedA customer disputing their balance months later needs to see the sale and the correction. A ledger with gaps in it cannot answer that — anything could have been changed by anyone, and there would be no way to tell.
Only a sale can be reversedYou cannot reverse a reversal. If a correction was itself wrong, adjust instead — undoing an undo is a knot nobody at a counter should be able to tie.
Merchant
Redemptions
Handing over what a customer has claimed.
Redemptions in the console, or the Redeem tab on the Till.
How it works
- The customer redeems a reward in their own app
- They get a code, and it appears in your waiting list
- They come in and show it — or you find them by phone number
- Press Hand over
Redeeming takes the points immediatelySo a customer holding a voucher has already paid for it. If they never come back, the points are gone and the voucher is unused — which is worth a nudge if you see them accumulating.
Verifying a code
Verify lets staff type a code a customer read out, for the case where their phone is dead or the screen is broken.
Merchant
Customers
Everybody collecting at your shop.
Customers. Points, tier, last visit, lifetime spend — searchable by name or number.
Opening one
Their full history: every sale, every redemption, every adjustment, with times and references. This is what you use when somebody says their points are missing.
Giving points by hand
Use Adjust on their record. For a complaint being made good, a competition prize, or points somebody should have had and did not.
Segments
The list can be filtered by how recently somebody visited — active, slipping, gone quiet. Useful for deciding who to reach out to.
Merchant
Importing customers
Bringing an existing list into Stampee.
If you already keep customers in a spreadsheet, import them rather than typing them again.
Preparing the file
| Column | Required | Notes |
|---|
| phone | Yes | Malaysian mobile. 012-345 6789 and +60123456789 both work. |
| name | Strongly recommended | Without it they are a number forever |
| points | No | An opening balance, if you are moving from another system |
- Save your spreadsheet as
CSV - Go to Customers › Import
- Upload and check the preview
- Confirm
Importing twice is safeNumbers are matched, not duplicated. Somebody already collecting with you is updated rather than added again — so a corrected file can simply be re-imported.
Opening balances are a promisePoints you import are points you owe. Make sure the numbers are what you intend before confirming — they land in the ledger as real liability.
Merchant
Reports
Whether any of this is working.
Analytics › Reports. Four charts and an export.
| Chart | The question it answers |
|---|
| Revenue by month | Are takings from members growing? |
| Points issued vs redeemed | Are people spending what they earn? |
| New vs returning | Is the programme bringing people back, or only finding new ones? |
| Liability | How much is owed in unspent points |
New vs returning
The one most worth watching. A loyalty programme that only ever shows new customers is not doing its job — it is an expensive way of running a discount.
Liability
Every point issued and not yet spent, valued at what redeeming all of it would cost. It grows when people collect and do not spend.
A rising liability is usually a rewards problemPeople are earning and not redeeming, which almost always means the rewards cost too much or nobody has noticed them. Both are fixable, and both are cheaper to fix early.
Exporting
Customers and transactions download as CSV. It is your data — take it whenever you want it.
Merchant
Surveys
Finding out which of your posts and posters actually brings people in.
Analytics › Surveys. A short set of questions a customer answers at the counter, usually one: how did you hear about us.
Creating one
- Press New survey. It arrives with "How did you hear about us?" already written, with sensible options.
- Change the options to match where you actually advertise.
- Decide whether to ask for a name and a phone number.
- Decide whether each person answers once, or every visit.
- Save, then press the QR icon and print it.
Ask once, or every time
| Setting | Right for |
|---|
| Ask each person once | "How did you hear about us" — the answer never changes |
| Every visit | "How was today" — the answer changes each time |
Question types
| Type | Looks like | Best for |
|---|
| Pick one | Big buttons, one tap | Almost everything at a counter |
| Rating out of 5 | Five numbers | How was your visit |
| Short answer | A text box | Use sparingly — typing at a counter is slow |
Leave "Can’t remember" in the listSome people genuinely do not know. Without a way to say so they tap whatever is nearest, and you end up spending real money against a number that was somebody guessing.
How many questions
Your plan sets the maximum. Ask fewer than you are allowed — this happens with a queue behind, and the fourth question is where people stop.
Asking at the counter
After awarding points, the Till shows a button for each active survey. Tap it and hand the tablet over. Their name and number are already filled in, so they only answer the question.
Check which tab you are on firstHand the tablet over from Home or Redeem, never from Transactions — that tab lists other customers’ names and amounts.
Merchant
Reading survey results
Counts you can act on, and the people behind them.
Press Results on a survey. Two tabs.
What they said
Counts per option, as a number and a percentage. "43 from TikTok, 61%" is the sentence you make a decision from — a list of individual answers is not.
Ratings show an average and the spread. Written answers show the most recent twenty.
Who they are
Everybody who answered and has never bought anything from you. These are leads.
| Number | Means |
|---|
| Not customers yet | Answered, never spent anything. Everybody you could win. |
| Agreed to contact | Of those, the ones who ticked the box saying you may message them. |
Turning a lead into a customer
Press Add beside somebody. They become a customer and their answers follow them.
Or do nothingThe next time they buy something, Stampee links their old answer automatically. So you end up able to see "heard about us on TikTok in March, bought in April" — which is the question a survey is really being paid to answer.
Exporting
Only the people who agreedSomebody gave a phone number to answer a question about how they found you. That is not the same as agreeing to receive offers, and under the PDPA the difference is your responsibility. The export gives you only the people who said yes — everybody else stays visible on screen but does not leave the system.
Merchant
Your team
Four roles, and the difference is what somebody can break.
Settings › User access.
| Role | Can | Cannot |
|---|
| Owner | Everything, including billing and adding staff | — |
| Manager | Run the programme — rewards, tiers, customers, reports | Billing |
| Staff | The counter and the customer list | Change rewards, tiers or settings |
| Cashier | The Till, and nothing else | Reach the console at all |
Adding somebody
- Press Add team member
- Their name, email and role
- They receive an email and choose their own password
Why you no longer set their passwordBecause then you would know it. Every sale a cashier rings up is recorded against their name, and "somebody else knew my password" is not a conversation you want to have about a transaction nobody can explain.
Invites last seven daysSend it again if it runs out — the old link stops working when you do.
Somebody leaving
Set them inactive rather than deleting. They cannot sign in, and their name stays attached to the sales they rang up — which is the whole point of recording it.
Merchant
Settings
Four sections, each with its own permissions.
| Section | What is in it | Who can reach it |
|---|
| Company | Business details, outlets, logo | Owner, manager |
| User access | Team members and roles | Owner |
| Billing | Plan, invoices, payment | Owner |
| Affiliates | Refer another shop and earn from it | Owner |
Company
Your business name, category and logo — all of which customers see. Also where outlets are managed.
The logo appears on customer cardsA square image works best. Without one, customers see an icon for your category, which is fine but less yours.
Discoverable
A switch controlling whether your shop appears when customers browse for nearby shops they have not joined. On by default.
Merchant
Billing and plans
What your plan allows, and what happens at the edges.
Settings › Billing. Your current plan, what you are using, and every invoice.
What a plan limits
| Limit | Controls |
|---|
| Outlets | How many branches you can run |
| Customers | How many people can collect with you |
| Survey questions | How many questions one survey may ask |
You are warned before you are blockedApproaching a limit shows a notice. Reaching one stops you adding more of that thing — it never stops the programme running or affects customers.
Upgrading
Takes effect immediately. The new limits apply the moment it is done.
If payment is missed
The account is suspended, not deleted. Nobody can sign in, and every customer, point and transaction stays exactly where it is. Paying reactivates it with nothing lost.
Customer
Joining a shop
Scan, give your number, done. About thirty seconds.
- Point your phone camera at the Stampee code on the counter
- Tap the link that appears
- Enter your phone number
- Type the code that arrives by message
Any camera worksYour phone’s own camera app, WhatsApp, Google Lens — anything that reads a QR code. There is nothing to install.
Adding your name
Worth doing once. Staff see your name instead of a number, and you stop being asked for your number on every visit.
Joining more shops
Scan their code. Same account, same number — a new card appears in your wallet.
Shops cannot see each other’s dataEach shop sees only what you have done with them. A kopitiam cannot see that you also collect at a salon, or what you spent there.
Customer
Your wallet
Where your cards live.
stampee.io in your browser. Save it to your home screen and it opens like an app.
On iPhone
- Open stampee.io in Safari
- Tap the share button
- Tap Add to Home Screen
On Android
- Open stampee.io in Chrome
- Tap the menu
- Tap Install app or Add to Home screen
What you see
A card for each shop, showing your points, what they are worth in ringgit, and how far you are from the next level. Tap one to open that shop.
Favourites
Tap the star beside a shop to keep its card at the top. Useful once you collect at more than three or four places.
Customer
Collecting points
Three ways, and any of them works.
| Way | What to do |
|---|
| Show your code | Open Scan › Show my code and let staff scan it |
| Scan theirs | Point your camera at the shop’s code before paying |
| Give your number | Tell staff the number you signed up with |
Do it before you payPoints are added when the sale is rung up. Afterwards, staff have to go back and correct it — which they can, but it takes longer and you will be standing there.
Levels
Many shops move you up as you collect. A higher level usually earns points faster, and the shop decides what else comes with it. Your card shows how far you have to go.
Stamp cards
Some shops run these as well — buy nine coffees, the tenth is free. Stamps are added automatically. When a card fills, show it at the counter.
Customer
Spending points
Redeeming a reward and collecting it.
- Open the shop in your wallet
- Tap Rewards
- Pick something you can afford and tap Redeem
- Show the code to staff on your next visit
Redeem when you are thereRedeeming takes the points immediately and gives you a code. It does not expire, but there is no reason to hold one for a week.
Do points expire?
That is up to each shop, and it will say so on their page if they do. Most Malaysian shops on Stampee do not expire points at all.
Customer
Signing in
No password. A code by message.
You give your phone number, a code arrives, you type it in. Some shops let you use an email address instead.
| Rule | Why |
|---|
| Codes last 10 minutes | Long enough to find your phone, short enough that an old message is useless to anybody who reads it later |
| One code at a time | Asking for a new one cancels the last. If two arrive, use the newest. |
| Three per ten minutes | Stops somebody running up a shop’s message bill against your number |
Nobody will ever ask you for this codeNot the shop, not Stampee, not by phone or message. Anybody who does is trying to get into your account.
The code did not arrive
- Give it a minute — messages are occasionally slow
- Check you typed the number you signed up with
- Ask for another. Only the newest works.
- Still nothing after three tries? Ask the shop to look you up by number.
Changed your number?
Ask the shop. Your points are tied to the number you signed up with, and staff can move them — they cannot be moved from your side, which is what stops somebody else claiming your balance.
Customer
Your data
What is held, who sees it, and how to get rid of it.
What Stampee holds
- Your phone number, and your name if you gave one
- Which shops you collect at, and your points at each
- What you spent and when, at each shop
- Survey answers, if you gave any
Who sees it
Only the shops you have joined, and only their own part of it. A shop cannot see your activity at another shop.
Surveys
Some shops ask how you heard about them. It is one tap and it is optional. The box asking whether they may message you is separate, and unticked — you can answer without it.
Getting removed
Ask the shop. They can delete what they hold about you, and their own accounts stay balanced because the transactions remain without your name attached.
Reference
Roles and permissions
Who can do what, in one table.
| Owner | Manager | Staff | Cashier |
|---|
| Serve at the counter | Yes | Yes | Yes | Yes |
| Hand over rewards | Yes | Yes | Yes | Yes |
| See the dashboard | Yes | Yes | Yes | No |
| See customers | Yes | Yes | Yes | No |
| See reports | Yes | Yes | Yes | No |
| Change rewards and tiers | Yes | Yes | No | No |
| Create surveys | Yes | Yes | No | No |
| Manage the team | Yes | No | No | No |
| Billing | Yes | No | No | No |
A cashier lands on the TillSigning in takes them straight there, and the console is not reachable. That is deliberate — the Till is built for a tablet used two hundred times a day, and nothing else on it can be tapped by mistake.
Reference
Limits and rules
The numbers built into the system.
Sign-in codes
| Rule | Value |
|---|
| How long a code works | 10 minutes |
| Wrong attempts before it dies | 5 |
| Codes per number | 3 per 10 minutes |
Invites
| Rule | Value |
|---|
| Team invites last | 7 days |
| Sending again | Cancels the previous link |
Surveys
| Rule | Value |
|---|
| Questions allowed | Set by your plan |
| Answers per person | Once, or every visit — your choice per survey |
Amounts
| Rule | Value |
|---|
| Largest bill on the Till keypad | RM 99,999.99 |
| Points | Whole numbers only |
Reference
Troubleshooting
Things that go wrong, and what they usually mean.
The camera will not open
- The browser needs permission — it asks once, and a refusal is remembered
- Camera access needs a secure connection. It will not work over plain http.
- No camera on the device? Type the phone number instead.
The QR code has stopped working
Somebody generated a new one, which retires the old poster immediately. Print the current code from Loyalty › QR code.
A customer says they did not get their points
- Open Customers and find them by phone
- Look at their history — every sale is listed with a time and a reference
- If the sale is missing, it was rung up on a different number. Search that number.
- If it should be there, use Adjust and say why.
The numbers on the dashboard look wrong
- Revenue counts only sales rung up through Stampee. If staff sometimes forget, it will read lower than your till.
- A reversal shows as a separate row, so a corrected sale appears twice — once given, once taken back.
- Liability is lifetime, not the period you are looking at.
An invite email never arrived
- Check the spam folder
- Confirm the address is right — invites go where you typed
- Send it again from Settings › User access. The old link stops working.
Reference
Glossary
The words this documentation uses, and what they mean here.
| Word | Means |
|---|
| Outlet | A branch. Each has its own QR code. |
| Earning rule | How many points a ringgit is worth. |
| Tier | A level a customer reaches by lifetime points. Can earn faster. |
| Lifetime points | Everything ever earned. Spending does not reduce it. |
| Balance | Points available to spend right now. |
| Stamp card | Buy nine, get the tenth free. Separate from points. |
| Redemption | A customer exchanging points for a reward. |
| Voucher | What a redemption produces, waiting to be collected. |
| Adjustment | Points added or removed by hand, with a reason. |
| Reversal | Cancelling a sale. Writes an opposite entry rather than deleting. |
| Liability | Every point issued and not yet spent, valued in ringgit. |
| Lead | Somebody who answered a survey and has never bought anything. |
| Ledger | The record of every point movement at your shop. Nothing is ever deleted. |