Terms of service
Last updated July 2026
For businesses
What Stampee provides
Software for running a loyalty programme: points, stamp cards, tiers, rewards, and the tools to see who your customers are. It runs on our servers and you reach it through a browser.
Paying for it
Plans are billed monthly in advance. A trial costs nothing and ends on the date shown in your account; nothing is charged until it does.
If a payment fails we will keep trying and tell you. If it keeps failing, the account is suspended — customers stop earning and redeeming, and nothing is deleted. Settle the invoice and it comes back.
Stopping
Cancel whenever you like. The plan runs to the end of the period you have paid for, and there is no refund for part of a month.
Your data stays available for 30 days after cancelling so you can export it. After that it is deleted, and we cannot get it back.
Your customers' information
It is yours, not ours. We store and process it for you, and we do not sell it, share it with other businesses on Stampee, or use it for anything except running your programme.
You are responsible for collecting it lawfully — telling people what you are collecting and why, and honouring requests to see, correct or erase it. Our privacy notice explains what we hold; yours has to explain what you do.
Points are your liability
Points and rewards are a promise you make to your customers, not one we make. If you close your programme, change what points are worth, or shut the business, honouring what has been issued is your responsibility. Stampee records those figures accurately; it does not stand behind them.
What we do not promise
We work to keep the service running and available, but not without interruption. Maintenance, provider outages and faults happen. We do not promise the service will be uninterrupted or error-free, and our liability is limited to what you have paid us in the previous twelve months.
For customers
Your points belong to the shop
Each shop runs its own programme and sets its own rules. Points earned at one shop cannot be spent at another, even though both use Stampee. The shop decides what points are worth, what rewards exist, and whether points expire.
If a shop closes or leaves
Points are a promise from that shop, not from Stampee. If a shop stops trading or leaves the platform, we cannot honour what it issued. This is worth knowing before collecting a large balance.
Costs nothing
Joining a programme, collecting points and using the app are free. Your mobile provider may charge for data.
Fair use
Points are for your own purchases. Creating extra accounts, using someone else's number, or working with staff to record purchases that did not happen can have a balance removed and an account suspended by the shop.
Leaving
Ask any shop to remove you, or write to us. See the privacy notice for what happens to your information when you do.
Both
These terms are governed by Malaysian law, and the courts of Malaysia have jurisdiction over any dispute.
We may change these terms. If a change matters, we will tell you before it takes effect rather than quietly updating this page.
Questions: hello@stampee.io